Privacy Policy & Cookies

 

This privacy notice tells you what to expect when the Richmond Marketing Consultancy collects personal information and keeps it in accordance with the EU General Data Protection Regulations (GDPR). Unless otherwise agreed with you, we will only collect basic personal data about you, which does not include any ‘sensitive personal data’ or “special category data”. This information does, however, include the likes of your name, work address, email address and phone number (Basic Personal Information).

It applies to information we collect about:

Contacts of The Richmond Marketing Consultancy

When you contact us (for example either at an event or by email) we will keep your Basic Personal Information in accordance with this privacy notice. We only plan to keep your Basic Personal Information unless you share more personal data with us.

Clients of The Richmond Marketing Consultancy

When you are client we will keep your contact information in accordance with this privacy notice. We only plan to keep your Basic Personal Information unless you share more personal data with us or it is needed as part of the project we deliver to you..

Suppliers to The Richmond Marketing Consultancy

When you are a supplier to us and you provide us with any Basic Personal Information and bank details so we can make payments to you we will keep it in accordance with this privacy notice. .

Consultants to The Richmond Marketing Consultancy

When you are a consultant to us and you provide us with any Basic Personal Information we will keep it in accordance with this privacy notice. We only plan to keep your Basic Personal Information and bank details so we can make payments to you unless you share more personal data with us or it is needed as part of the project you help us to deliver for our clients.

Visitors to The Richmond Marketing Consultancy Website

When someone visits www.richmondmkt.co.uk we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.

Cookies on our website

Cookie Policy Based On International Chamber of Commerce Guidelines

The Privacy and Electronic Communications (EC Directive) Regulations 2003 which is due to be replaced by the E-Privacy Regulation (2017 (the Regulations) cover the use of cookies and similar technologies for storing information, and accessing information stored, on a user’s equipment such as their computer or mobile.

The policy outlined below is based on the International Chambers of Commerce “ICC UK Cookie guide.

What is a cookie?

 Cookies are text files containing small amounts of information which are downloaded to your device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies are useful because they allow a website to recognise a user’s device. You can find more information about cookies at: www.allaboutcookies.organd www.youronlinechoices.eu. For a video about cookies visit www.google.co.uk/ goodtoknow/data-on-the-web/cookies. 

Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improve the user experience. They can also help to ensure that adverts you see online are more relevant to you and your interests.

The cookies used on this website have been categorised based on the categories found in the ICC UK Cookie guide. A list of all the cookies used on this website by category is set out below.

Category 1: Strictly necessary Cookies

These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies services you have asked for, , cannot be provided.

√ Login settings and preferences, so that we can remember your preferences after logging in. These expire at the endof the session.

By using our website, you agree that we can place these types of cookies on your device.

Category 2: Performance Cookies

These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works.

√ To improve how our website works, we use Google Analytics (For further information, please go to “How Google Analytics uses Cookies“).

By using our website, you agree that we can place these types of cookies on your device.

Category 3: Functionality Cookies

These cookies allow the website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. For instance, a website may be able to provide you with local weather reports or traffic news by storing in a cookie the region in which you are currently located. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for such as watching a video or commenting on a blog. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites

X No Cookies of this type are used on this website

Category 4: Targeting or Advertising Cookies  

These cookies are used to deliver adverts more relevant to you and your interests They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They are usually placed by advertising networks with the website operator’s permission. They remember that you have visited a website and this information is shared with other organisations such as advertisers. Quite often targeting or advertising cookies will be linked to site functionality provided by the other organisation.

X No Cookies of this type are used on this website

Removing Cookies

Visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using this website, or choose to disable Cookies by following the directions below, with the drawback that certain features of this website may not function properly without the aid of cookies.

You can simply remove our cookies by taking the following action once you leave our site in the following popular browsers.

Internet ExplorerGo to – Tools > Internet Options > then select ‘Browsing History > ‘Delete’– Tick the box for cookies and then delete. Note: This will remove cookies for all your visited sites – not just ours.

ChromeGo to – Preferences > Under the Hood > then select – ‘Content Settings’ > Cookies > ‘Show cookies and other site data’ Search for ’ richmondmkt’ Then simply select and remove the cookies from this site.

FirefoxGo to – Preferences > Privacy – then select ‘remove individual cookies’ and search for ’richmondmkt’ Then simply select and remove the cookies from this site.

SafariGo to – Preferences > Privacy – then select ‘details’ and search for ‘richmondmkt’ Then simply click ‘remove’ to delete the cookies from this site.

iPhone/iPadSettings > Safari > Advanced > Website Data > Show all SitesSelect ’ richmondmkt’ then swipe to the left to remove this site’s cookies from your phone memory

Other Mobile DevicesPlease refer to your handbook or other online user guide or help service as this process varies greatly from device to device.

Adobe Business Catalyst

We use a third party Adobe Business Catalyst to publish our website and our blog, which are hosted by Adobe Systems. We use Adobe Business Catalyst to collect anonymous information about users activity on the site, to monitor and report on the effectiveness of the site to help us improve it. Visitors wishing to get in contact with The Richmond Marketing Consultancy might choose to complete a contact form.

For further information
https://www.adobe.com/uk/privacy/policy.html

People who contact us via social media

The Richmond Marketing Consultancy uses Twitter and Linkedin and each organisation holds data in accordance with its own privacy policies. Any private messages or interactions will not be shared with any other organisations.

For further information:-https://gdpr.twitter.com/en/faq.htmlhttps://www.linkedin.com/help/linkedin/answer/87080/linkedin-marketing-solutions-and-the-general-data-protection-regulation-gdpr-?lang=en

People who email us

We use Microsoft 365 for our email communications which is an outsourced hosted email service.

For further information:

https://www.microsoft.com/en-us/trustcenter

How long we keep it and security

We will generally keep your personal data for a minimum of 7 years, after which time it will be destroyed if it is no longer required for the lawful purpose(s) for which it was obtained. If you consent to marketing, any information we use for this purpose will be kept with us until you notify us that you no longer wish to receive this information.

Our servers and computer systems are protected from outside intrusions. We only store data on servers which are located in the UK.

Sharing your personal data

Your personal data will only be shared with third parties including other data controllers where it is necessary for the performance of the data controllers’ tasks or where you first give us your prior consent. It is likely that we will need to share your data with our agents, suppliers and contractors for example or to provide us with administration, IT and other related servicesor to our website hosting company Adobe.

We do not send any personal data outside the EU unless you consent to that transfer for example for a client project. Any personal data transferred to countries or territories outside the European Union will only be placed on systems complying with measures giving equivalent protection of personal rights either through international agreements or contracts approved by the European Union.

Modifications

We reserve the right to modify or amend this privacy notice at any time. The effective date will be displayed at the end of this privacy notice.

What are your rights?

If you believe the information we process on you is incorrect you can request to see this information and even have it corrected or deleted. If you wish to raise a complaint on how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office at https://ico.org.uk/concerns or on 0303 123 1113. We would, however, appreciate the opportunity to deal with your concerns before you approach the ICO so please contact us at info @richmondmkt.co.uk or call Pam Gandee on +44(0)20 8914 8843 in the first instance.  

A full list of your rights under GDPR can be found here:https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/ 

Our address is Prince Albert House, 20 King Street, Maidenhead, Berkshire. SL6 1DTFH. If you have any questions about this privacy notice, including any requests regarding any data you share with us, please contact: info@richmondmkt.co.uk

24 May 2018


 

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